Department of Treasury & Finance
State Government of Victoria
State Government of Victoria logo  link to Victorian Government home. Buying for Victoria logo
Site Map

Not Logged In. | Login | Register |Reset Password

Display D19-2274

This page displays the details of a tender. All tender questions should be directed to the nominated contact person listed for the tender.

Detailed Help (Clicking detailed help will open a new browser window)

WorkSafe 2030 Claims Adminstration Platform

Issued by Victorian Workcover Authority

Tender

Status: Closed
Number: D19-2274
UNSPSC: 43230000 - Software - (100%)

Enquiries help

All questions in relation to this tender, should be addressed to:


Other Contacts
users Gerry Gogan
Type Contractual
phone OFFICE: (03) 99404000
phone
fax $oc.faxString
email BDTS_Response@worksafe.vic.gov.au

Description

Through this Request for Proposal (RFP), WorkSafe is seeking proposals from suppliers of claims administration platforms that will perform the back office claims functions, while integrating with Salesforce which will master customer touch points.   This forms a major element of the Worksafe transformation, which is being implemented across three time horizons.  Each of these three engagements (Horizon 1, Horizon 2 and Horizon 3) have/will be subject to multiple approval gates.

A summary of each horizon has been outlined below:

  • Horizon 1 (July 2018 to September-2019, under way) will focus on establishing technology foundations, whilst delivering initial areas of business transformation that include licensing, inspections and fraud management as these have fewer technology dependencies.
  • Horizon 2 (mid 2019 to mid-2021) will see technology foundations matured. In this horizon, initial transformation packages are completed and activities with greater technology and/or technology foundation dependencies are commenced, including workers compensation management, field force management, claims management and audit services.
  • Horizon 3 (mid 2021 to mid-2023) will continue the rollout and the completion of packages, along with the commencement of final transformation packages that include investigations, complex dispute management and policy development and reform.

 The scope of this RFP is to select a preferred Claims administration platform (claims system) that integrates into the overall end to end enterprise solution (requirements, implementation and BAU) and gain a good understanding of the implementation and run price for Horizons 2 & 3. If at WorkSafe’s discretion, it enters into a contract, the contract will be for a Co design exercise. Near the completion of the Co-design exercise, it is envisaged that a proposal and draft agreement for the claims system, including implementation for Horizon 2 and 3 will be received and evaluated from the preferred supplier(s). WorkSafe is seeking to ensure the preferred supplier’s proposal for Horizon 2 & Horizon 3 meets desired requirements, solution fit and represents value for money.

Specification Documents help

download Download Now help   
D192274 Part A RFP Terms Conditions
(Ver 1 - 26 Apr, 2019) Extention for D192274 Part A  RFP Terms  Conditions.pdf
Available by Download
D192274 Part B Specifications
(Ver 1 - 26 Apr, 2019) Extention for D192274 Part B  Specifications.pdf
Available by Download
D192274 Part B Att 1 Workers Compensation Ma
nagement BPD
(Ver 1 - 26 Apr, 2019) Extention for D192274 Part B Att 1  Workers Compensation Management BPD.pdf
Available by Download
D192274 Part B Att 2 Workers Compensation Ma
nagement BPM
(Ver 1 - 26 Apr, 2019) Extention for D192274 Part B Att 2  Workers Compensation Management BPM.pdf
Available by Download
D192274 Part B Att 4 Recovery Management BPM
(Ver 1 - 26 Apr, 2019) Extention for D192274 Part B Att 4 Recovery Management BPM.pdf
Available by Download
D192274 Part B Attt 3 Recovery Management BP
D
(Ver 1 - 26 Apr, 2019) Extention for D192274 Part B Attt 3  Recovery Management BPD.pdf
Available by Download
D192274 Part B Conceptual Platform Architectu
re Capability Requirements
(Ver 1 - 26 Apr, 2019) Extention for D192274 Part B Conceptual Platform Architecture Capability Requirements.pdf
Available by Download
D192274 Part C Services Agreement LoE
(Ver 1 - 26 Apr, 2019) Extention for D192274 Part C Services Agreement LoE.pdf
Available by Download
D192274 Part D Att 1 Requirements Response v
2
(Ver 1 - 6 May, 2019) Extention for D192274 Part D Att 1  Requirements Response v2.xlsx
Available by Download
D192274 Part D Att 2 Pricing v4
(Ver 1 - 14 May, 2019) Extention for D192274 Part D Att 2  Pricing v4.xlsx
Available by Download
D192274 Part D General Response
(Ver 1 - 26 Apr, 2019) Extention for D192274 Part D General Response.docx
Available by Download
D192274 Part D WorkSafe Role Definitions
(Ver 1 - 10 May, 2019) Extention for D192274 Part D WorkSafe Role Definitions.docx
Available by Download
LIDP Template D192274
(Ver 1 - 16 May, 2019) Extention for LIDP Template  D192274.docx
Available by Download
RFP D192274 WorkSafe Victoria Claims Briefing
3 May 19
(Ver 1 - 7 May, 2019) Extention for RFP D192274 WorkSafe Victoria Claims Briefing  3 May 19.mp4
Available by Download
D192274 Part E Claims Product Demo Scenario
v1.0
(Ver 1 - 20 May, 2019) Extention for D192274 Part E  Claims Product Demo Scenario v1.0.pdf
Available by Download
D192274 Part E Att 1 Workers injury claim for
m
(Ver 1 - 20 May, 2019) Extention for D192274 Part E Att 1 Workers injury claim form.pdf
Available by Download
D192274 Part E Att 3 ISBN Certificate of capa
city
(Ver 1 - 20 May, 2019) Extention for D192274 Part E Att 3 ISBN Certificate of capacity.pdf
Available by Download
D192274 Part E Att 2 Employer injury claim re
port
(Ver 1 - 20 May, 2019) Extention for D192274 Part E Att 2 Employer injury claim report.pdf
Available by Download
alert You must be logged in to download documents.

Briefings help

Current Sessions

Fri, 3 May 2019 2:00 PM AEST Melbourne, Victoria - Briefing will be held at .
D19-2274 WorkSafe 2030 Claims Administration Platform Briefing

A Teleconference will be held to provide a Question and Answer opportunity. The teleconference details will be provided to registered attendees only.

### Registration for the Briefing has closed. The intention is for a recording of the session to be uploaded to the VicTenders website ###



Online Forum

Forum posts can not be posted after Mon, 20 May 2019 2:00 PM AEST Melbourne, Victoria.

The online forum provides a place to comment and obtain further clarification if needed. In order to submit a post you must log in & download the documents. Comments cannot be posted after Mon, 20 May 2019 2:00 PM AEST Melbourne, Victoria.

Link to forum
Downloaded documents may require one of the following free viewers to be viewed on your computer:
Get Acrobat Get Winzip Get Whip Get Word
Text size: Reduce text size Increase text size Print: Print page

Current Time
Wed, 17 Jul 2019 10:38 AM
AEST Melbourne, Victoria
(UTC/GMT +1000)