Display Tender CF-15-1853 

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About the Independent Broad-based Anti-corruption Commission (IBAC)

The primary purpose of IBAC is to strengthen the integrity of the Victorian public sector, and to enhance community confidence in public sector accountability.

IBAC is Victoria’s first anti-corruption body responsible for identifying and preventing serious corrupt conduct across the whole public sector, including members of Parliament, the judiciary and state and local government.

IBAC also has a broad oversight role in relation to police personnel misconduct and an important education function to proactively assist public sector agencies to improve their systems and processes to prevent corrupt conduct.

Scope

The purpose of this Expression of Interest (EOI) process is to gauge what systems or technology is currently available that may meet IBAC’s requirements in a CMS now and into the future. IBAC requires a CMS to effectively record and manage the operational aspects of its functions including:

• Receipt and assessment of complaints and notifications.
• Investigations conducted by IBAC.
• Use of investigative powers including covert services, telephone intercepts and surveillance and listening devices.
• Management of seized property and exhibits.
• Monitoring and reviewing of complaints or notifications referred by IBAC to other agencies for investigation.
• Identifying issues and trends relating to corrupt conduct or police misconduct.

A CMS must provide analytical capability to inform prevention functions conducted by IBAC and to adhere to internal and external reporting requirements.

CMS requirements

IBAC is seeking to implement a CMS that will support all areas of business.  Operational areas of IBAC will utilise the system to record the daily operational activity involved in the receipt and management of complaints and notifications and the investigation of corrupt conduct or police misconduct. Other areas of IBAC will utilise the system to enhance education and prevention initiatives through analysing data captured and identifying issues and trends through information obtained.

Corporate areas within IBAC will also utilise the system to assist in managing resource allocation including human, physical and financial resources. Information drawn from the CMS is also important to future planning and to assist in setting strategic priorities and organisational direction.

IBAC is seeking a CMS that may be aligned to its core operational functions of complaint management and investigations.  The CMS must be intuitive, logical, user friendly and easy to navigate. The CMS should provide for comprehensive case management from the receipt of a complaint to the conclusion of an investigation, capturing all activities relating to that process providing for effective and efficient monitoring and reporting throughout the life of a case.

EOI Submissions

Submissions are invited from interested parties to demonstrate how they may implement a CMS within IBAC. The EOI process will support a procurement process by establishing an informed picture of the pool of skilled and experienced operators that are capable of delivering a successful solution and to inform a potential Request For Tender (RFT).

 As a result of this EOI process, IBAC may, without limiting other options available to it, do any of the following:

• Prepare a shortlist of preferred potential providers and invite those providers to present their solution to IBAC.
• Invite tenders from preferred potential providers identified.
• Call for tenders from the market generally.
• Enter into pre-contractual negotiations with one or more providers.
• Decide not to proceed further with the EOI process or any other procurement process.
• Commence a new process calling for EOIs on a similar or different basis to that outlined in this EOI invitation.

EOIs must be electronically submitted in Microsoft Word (.DOC, .DOCX) or Adobe Portable Document Format (.PDF). To submit material in an alternative format (i.e. video), you must contact IBAC to discuss prior to submitting a response. Applications received in alternative formats without prior consent will not be considered.

Applications received after the closing date will not be considered.

A mandatory briefing for interested vendors will be conducted. All interested parties must register and attend this briefing for an EOI submission to be considered.