Display Tender RFTEPA 73474-1 

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EPA Victoria is seeking a response to this Request for Tender for the supply of a 24 hour customer service team that will support EPA Victoria in delivering best practice customer service.

We seek a Service Provider to:

This Request for Tender is made up of five parts:

a) Rules governing this RFT and the Tendering process;

b) Specifications;

c) Standard Contract;

d) Tenderer's Response

Tenderer's are required to complete Part D in full.

Interested Parties should also acknowledge Receipt of Addenda 1 & 2.

EPA Victoria would like to develop a collaborative partnership with a Service Provider, where together we can have clear communication and understanding of the needs to fulfill our contractual agreement. EPA Victoria will provide regular support and feedback to ensure that we continue to provide the highest level of customer service.

1. Manage inbound calls
2. Manage outbound calls
3. Field register
4. System Integration
5. Fulfillment support
6. Admin Support