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Buying For Victoria

Display Tender RFT1582 

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Cloud Based Contact Centre Services
Issued By Ambulance Victoria
Request for Tender
Status:
Closed
Number:
RFT1582
UNSPSC
Information Technology Broadcasting and Telecommunications

Enquiries 

Description

Ambulance Victoria (AV) is seeking a suitably qualified and experienced provider to supply a Cloud Based Contact Centre solution for a number of internal business and operational functions.  
 
There are currently a diverse range of contact centre technologies and processes supporting internal AV operations. AV seeks to consolidate these under the one ICT Cloud Based technology platform; giving each business function the full range of features and advantages of modern contact centre technologies and being able to tailor these features to their own operational requirements.