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Display DOC1959234

This page displays the details of a tender. All tender questions should be directed to the nominated contact person listed for the tender.

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IT Managed Services RFT

Issued by Victorian Ombudsman


Status: Closed
Number: DOC1959234
UNSPSC: 43200000 - Components for information technology or broadcasting or telecommunications - (100%)

Enquiries help

All questions in relation to this tender, should be addressed to:

users Spiros Giannoukos
phone (03) 96136166


Victorian Ombudsman (VO) is responsible for ensuring fairness for Victorians in their dealings with the public sector and improving public administration.

Our day-to-day work involves:

  • taking complaints about administrative actions of state government departments, bodies established by legislation (e.g. WorkSafe, VicRoads) and local councils (and some private organisations acting on behalf of those bodies)
  • making enquiries and resolving complaints informally where possible
  • investigating when needed and making recommendations for change
  • receiving and investigating complaints under the Protected Disclosure Act 2012 (Vic)
  • examining systemic problems in public administration

This RFT seeks to select a best of breed IT Supplier who has proven capability in delivering IT support services that will be an enabler for Victorian Ombudsman (VO) to deliver on its mission.

VO is interested in an outcomes focused response to this Tender and would encourage invitees to identify where VO’s view of a service is not in line with industry best practices or the invitees standard service and may contribute to additional risk or cost. We are open to advice and will accept proposals that offer alterative ways to deliver these services.

IT is VO’s preference to have all the services managed by one provider – a single relationship/interface for us to manage. VO will however accept single supplier led consortiums. The only service that we would accept an independent bid on is Security, but this is not our preferred approach.

As we are working within the framework of the Victorian Government Procurement Board, the procurement rules set by the Buying for Victoria Supplier Portal (in particular the Supplier Code of Conduct which can be found at must be respected.

A Briefing Session will be conducted to provide the purpose, overview and compliance requirements of this tender. It is highly recommended that you attend this briefing to better understand our approach and requirements.

NOTE:  Please register your attendance from the IT Managed Services RFT main page via the Briefings section (Registered Attendees link) by COB 6th August
           Location:  VO’s office – Level 2, 570 Bourke St



Specification Documents help

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(Ver 1 - 1 Aug, 2019) Extention for 2019_VOManaged_Services_RFTFINAL.docx
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(Ver 1 - 1 Aug, 2019) Extention for
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(Ver 1 - 8 Aug, 2019) Extention for Briefing_SessionFINAL20190808.pdf
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(Ver 1 - 1 Aug, 2019) Extention for MSA_VO_IT_ServicesProposed.docx
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(Ver 1 - 26 Aug, 2019) Extention for 2019_VOManaged_Services_RFTFINALUPDATE201908261.docx
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Briefings help

Current Sessions

Thu, 8 Aug 2019 1:30 PM AEST Melbourne, Victoria - Site Visit will be held at Level 2, 570 Bourke Street, Melbourne.
IT Managed Services: Invitee briefing session



To Invitees,


Thank you for your interest in the Victorian Ombudsman IT Managed Services tender.

In order to provide suitable background information that may assist in developing a service suitable to our needs an information session will be conducted.

This session will also address any queries that arise from the documents released and will be an opportunity to provide further clarity.

Due to limited space please consider the key participants from your organisation.


This will be for a two hour duration and follow the following agenda.

  • Introductions
  • About Victorian Ombudsman
  • Brief overview of each key area
  • Question and Answers


Kind regards

Spiros Giannoukos
IT Sourcing Specialist

Online Forum

Forum posts can not be posted after Fri, 6 Sep 2019 5:00 PM AEST Melbourne, Victoria.

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Current Time
Fri, 20 Sep 2019 9:39 AM
AEST Melbourne, Victoria
(UTC/GMT +1000)