A new model has been proposed for Corporate Services to provide seamless delivery of services to customers, our internal staff.; • The model provides a tiered approach to customer support and has been designed to simplify and streamline access and improve service delivery through process improvement. It is anticipated that customers can make contact in a variety of ways (phone, email and intranet) and be directed to the right place for support, advice and resolution. ; • The introduction of the newly formed Customer Support Branch, dedicated to provide a home for all business-as-usual, repeatable and essential corporate activities. The Customer Support Branch will establish a Customer Service Centre that will provide first level support for corporate services customers. ; • To support the service centre, a software solution is required that provides Customer Relationship Management, Case Management, and Self-Service capabilities, that can orchestrate processes which span across various functional units, including (but not limited to) HR, Payroll, IT, and Accounts Payable.
