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Buying For Victoria

Display Tender T3355 

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Implementation of the Revised Quality Framework for Disability Services
Issued By Department of Human Services (CLOSED See DHHS)
Request for Tender
Management and Business Professionals and Administrative Services



This tender is for the development of resources and tools to support the piloting, evaluation and statewide implementation of an integrated approach to quality management for the provision of disability services and supports in Victoria.

These resources and tools will assist the implementation of the revised Victorian Quality Framework for Disability Services across the DHS Regional and funded disability services and support sector.


Key Deliverables:

  • Developing tools and resources to support DHS regional and funded disability support providers to implement the revised Victorian Quality Framework for Disability Services;
  • Develop outcomes measurement tools and resources to support personal outcomes measurement and monitoring; and
  • In partnership with the Disability Services Quality Management Team, conduct a pilot of the revised Victorian Standards for Disability Services (the Standards) and quality management tools and resources across one metropolitan DHS region and one rural DHS region.
  • Participate in an evaluation of the pilot and the effectiveness of the quality management tools and resources.

 Indicative project timelines

November 2005       Tender advertised

January 2006          DHS pilot regions engaged by DSD

February 2006         Successful contractor commence working with disability support providers to develop
   - evidence indicators against the revised Standards,
- tools and resources to support implementation of the revised Quality Framework
   - competency based training package

April 2006                Draft evidence indicators, tools, resources & training package finalised

May-June 2006        Commence delivery of training for disability support providers in pilot regions

July-Oct 2006          Conduct pilot

Nov 2006                 Participate in evaluation & implementation of findings

May 2007                Project completion

Note 1 (22 Nov 05):  An error has been noted in Section 7 of the T3355 specification document. The error concerns the weightings applied to two of the selection criteria:

Section 7 - Evaluation of Tenders (page 14):
7.1.4 Criterion 4 - Correct weighting is "1", not "3"
7.2.2 Criterion 6 - Correct weighting is "3", not "2"

The T3355 specification has been amended and re-posted to this website.  Memos sent to all who have downloaded to date.  

Note 2 (30 Nov 05):    New attachments loaded - the presentation made to the information session on 24 November (19 pp Powerpoint, 140kb), and the answers to questions raised at the session (4 pp Word, 43kb).  

Also attached three new reports for information - QMAR Evaluation Confidential Draft Report (109 pp pdf, 595 zipped, 816 open)  POMs Evaluation Confidential Draft Report (48pp pdf, 255kb) and Standards Revision Confidential Draft Report (39pp pdf, 221kb).    Prospective tenderers should be aware that these are unreleased reports and are provided in draft form only. Their structure and content may vary at publication and they may be relied on in this form solely for the purpose of preparation of tenders in response to Tender Brief T3355.

Location: Department of Human Services DHS Tender Box Level 11 595 Collins Street Melbourne 3000 by 2.00 pm on Thursday 15/12/2005

Briefing Session
An Information Session will be conducted to provide prospective tenderers with the opportunity to seek clarification of any aspect of this tender. Date: 24 November, 2005 Time: 9:30am –11:00am Venue: Conference Room B, 12/555 Collins Street Melbourne To ensure access through building security, prospective tenderers must register their intent to attend prior to the Information Session via this VGPB Tenders website (, or attendance may be registered directly with Jenny Dodds 03 9616 6113 [email protected] For registration, the following will be required: Company/entity name Names of all registrants Contact details –address; telephone or email. Notes of the session will be made and responses to any questions will be provided to all interested parties (whether in attendance or not) as soon as possible after the information session.