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Buying For Victoria
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Display Tender rfq 1490 

If it's a selective tender, only the person that received the email notification and was invited to view the tender, can view and access it.

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ServiceNow Upgrade
Issued By Barwon Health
Request for Tender
Status:
Closed
Number:
rfq 1490
UNSPSC
Information technology consultation services

Enquiries 

Contacts

Description

Description 

This is a notification that SWARH will be inviting tenders for the provision of a ServiceNow Upgrade that can be accessed via the Health Share Victoria supplier portal as  rfq_1490

We are looking for a partner who has experience working in a Healthcare setting to assist SWARH with the implementation of ITSM on our existing ServiceNow platform. This will include largely out-of-the-box functionality supporting;

  • Incident Management
  • Problem Management
  • Change Management
  • Request Management
  • Knowledge Management
  • Service Catalogue on ServiceNow Customer Portal (SWARH-branded with content curated based on SWARH Member or ‘Company’)

Certified ServiceNow partners, with Health Experience encouraged to register on the Health Share Victoria supplier portal in order to access the tender.

How do I register as a supplier?

Before you can respond to open and upcoming Invitations to Supply (ITS)/tenders you need to register for a HSV website account at:

https://www.healthsharevic.org.au/register/

The website includes details of all current agreements (contracts) and RFXs/Invitations to Supply (tenders). You can mark these pages as 'favourited' in your website account to receive automatic updates directly to your nominated email address. Under ‘My Account Settings’ in your website account you can set the frequency of these updates as either immediate, daily, weekly or monthly – as well as manage which contract pages you have ‘Favourited’ for alerts.

To register you will need an Australia Business Number (ABN), and an email address. Please ensure you register with an email address specific for your organisation only. If you are a small business and do not have a workplace/unique email domain (and use @gmail.com or @hotmail.com for example), please contact HSV via [email protected] for more information on registering your business.

Once you have registered via the online form, your account will be reviewed by HSV – and once approved, you will receive an automated welcome email.

The Prospective Suppliers information page on the website is also a useful resource that includes FAQs on our sourcing program and is available at:

https://healthsharevic.org.au/tenders-and-contracts/information-for-new-suppliers/prospective-suppliers/

 

How do I respond to a tender?

All of our tenders are published within the HSV Procurement Portal. This is our eTendering software platform where you can view our open tenders, download and view documentation.

To register interest or respond to a tender, sign in to the HSV website, then follow the steps below:

• My Dashboard > click on the Procurement Portal within the ‘Quicklinks’ of your account > the Portal will open in a new window

Once you're within the HSV Procurement Portal:

• On the landing page/main dashboard of the HSV Procurement Portal

• Sourcing > RFQs > RFQs open to all suppliers >

 

How do I respond to a tender?

All of our tenders are published within the HSV Procurement Portal. This is our eTendering software platform where you can view our open tenders, download and view documentation, ask questions to the Category Manager, and respond on behalf of your business.

To register interest or respond to a tender, sign in to the HSV website, then follow the steps below:

• My Dashboard > click on the Procurement Portal within the ‘Quicklinks’ of your account > the Portal will open in a new window

Once you're within the HSV Procurement Portal:

• On the landing page/main dashboard of the HSV Procurement Portal

• Sourcing > RFQs > RFQs open to all suppliers > RFQ_number as listed in Description on page 1.

Note you must Express Interest in the tender before you can access the information and documents.

The Express Interest option does not become visible until you select the relevant contract file. It is a blue button in the top right of your screen.

Please note that the Superuser of the HSV Procurement Portal (your organisation's website account) is the only person with automatic read/respond rights to an RFx. If you are not the Superuser, you will need to request the Superuser of your organisation to change your account access rights to allow you to see the open RFx.

Please download HSV’s Procurement Portal Suppliers Guide for more information. 

HPV Procurement Portal - Suppliers-Guide.pdf

 

For any technical assistance using the HSV Procurement Portal please contact the Jaggaer helpdesk:

If you are in Australia please call: 02 8074 8627   

Email [email protected]

Please note that the Superuser of the HSV Procurement Portal (your organisation's website account) is the only person with automatic read/respond rights to an RFx. If you are not the Superuser, you will need to request the Superuser of your organisation to change your account access rights to allow you to see the open RFx.

For any technical assistance using the HSV Procurement Portal please contact the Jaggaer helpdesk:

If you are in Australia please call: 02 8074 8627   

Email [email protected]