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Display Tender DPC 21-22-160 

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Identity Verification and Optical Character Recognition (IDV/OCR) Review
Issued By Department of Premier and Cabinet - Service Victoria
Request for Quotation
DPC 21-22-160
Contract Number
Optical character recognition systems


Other Contacts


Service Victoria are seeking a specialist consultant to undertake an  assessment of Service Victoria’s current ‘Optical Character Recognition and Identity Verification functions’ (OCR/IDV) to determine:

-           a baseline of Service Victoria current results versus other companies that are using the OCR Labs capability; and

-           what, if any, differences there are in how the tools are being used in other companies, and the estimated impact on performance that might arise as a result.

The appointed consultant will be required to: 

  • Undertake an analysis of Service Victoria’s OCR/IDV and give a comparison to other organisations with best practice.
  • Compare what Service Victoria’s requirements are to the current state and provide a Gap Analysis.
  • Complete a marketplace scan to assess what other tools are in use in similar IDV scenarios.
  • Compare the use cases and requirements and success rate results.
  • Report with recommendations of going to market for IDV / OCR function versus any cost involved to uplift Service Victoria’s current IDV/OCR state.

Specification Documents 

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  •    ITS - Identity Verification and Optical Character Recognition (IDVOCR) Review
    • Version 1 (11 Mar 2022)
    • Available by Download   (674 KB)
  •    Agreement-for-the-provision-of-Services-one-off-purchase
    • Version 1 (11 Mar 2022)
    • Available by Download   (670 KB)
  •    Addendum 1 - Supplier Questions
    • Version 1 (18 Mar 2022)
    • Available by Download   (103 KB)