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Display Tender LMW CN0425 

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Business Transformation Program – CRM, Billing and Customer Portal System Implementation
Issued By Lower Murray Water
Request for Tender
Status:
Closed
Number:
LMW CN0425
Contract Number
CN0425
UNSPSC
Business function specific software

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Description

Lower Murray Water (LMW) is seeking a system implementation partner to conduct end to end design, configuration, deployment and support services for the implementation of its future state Infor IPS CRM, Billing, and Customer Portal solution. This work will form part of a broader Business Transformation Program as outlined in this tender document.

The Invitee(s) is encouraged to complete all supporting documents in the RFT to demonstrate how their proposed solution and associated services will enable the successful implementation of a future CRM, Billing and Customer Portal solution as well as support LMW in its ongoing operations.

The Social Procurement and Local Jobs First Policy apply to this tender. 

Specification Documents 

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  •    Invitation to Supply Part A & B
    • Version 1 (21 Feb 2022)
    • Available by Download   (631 KB)
  •    Invitation to Supply Part D - Response
    • Version 1 (18 Feb 2022)
    • Available by Download   (83 KB)
  •    Attachment 1 - Requirements Response
    • Version 1 (18 Feb 2022)
    • Available by Download   (36 KB)
  •    Attachment 3 – Business & Technology Architecture
    • Version 1 (18 Feb 2022)
    • Available by Download   (514 KB)
  •    Attachment 4 - Demo Agenda and Scripts
    • Version 1 (18 Feb 2022)
    • Available by Download   (458 KB)
  •    Attachment 5 – Licencing Requirements
    • Version 1 (18 Feb 2022)
    • Available by Download   (249 KB)
  •    Attachment 6 - LMW Complaints Process
    • Version 1 (18 Feb 2022)
    • Available by Download   (159 KB)
  •    Attachment 7 - Social Procurement Supplier Information Sheet
    • Version 1 (18 Feb 2022)
    • Available by Download   (578 KB)
  •    Attachment 8 - Local Jobs First Supplier Guidelines
    • Version 1 (18 Feb 2022)
    • Available by Download   (1 MB)
  •    LMW CN0425 CRM Systems Implementation Addendum 1
    • Version 1 (25 Feb 2022)
    • Available by Download   (98 KB)
  •    Attachment 2 - Pricing Schedule V2_CN0425
    • Version 1 (25 Feb 2022)
    • Available by Download   (60 KB)
  •    Part C - Proposed Contract 0425 for Provision of Services
    • Version 1 (25 Feb 2022)
    • Available by Download   (871 KB)
  •    LMW CN0425 CRM Billing Customer Portal Implementation Addendum 2
    • Version 1 (2 Mar 2022)
    • Available by Download   (127 KB)
  •    CN0425 LMW CRM Billing Customer Portal Systems Implementation Market Briefing
    • Version 1 (2 Mar 2022)
    • Available by Download   (703 KB)
  •    LMW CN0425 CRM Billing Customer Portal Implementation Addendum 3
    • Version 1 (11 Mar 2022)
    • Available by Download   (100 KB)