- Antonella Salas
- Phone: +61 (XX) XXXXXXXX
Advance Tender Notice for the supply of Working in Isolation Call Centre Services
ATN Number: T2001-0423
The Department of Environment, Land, Water and Planning (the Department) is seeking to engage a suitably qualified and experienced service provider for the supply of 24 hour Working in Isolation Call Centre Services to the Department.
The Department is committed to providing a working environment that is free from risks associated with working alone or in isolation and to ensure compliance with the Occupational Health and Safety Act 2004. There are various activities undertaken by departmental staff across each business group that may involve working alone or in isolation. These activities may include fieldwork, surveillance activities, meeting with stakeholders and community members sometimes in confrontational circumstances, working in a depot, driving long distances between work locations.
The Department requires a service provider to provide 24 hour call centre services to monitor persons working alone or in isolation, update the status in the application and to respond to alerted exceptions and situations, including staff not checking-in after designated times, calls for assistance from staff at risk, etc.
The Tender documentation will be available for download from the Buying for Victoria Tender website located at www.tenders.vic.gov.au (Buying Victoria) once the tender has been formally issued.
Estimated date for Tender to be issued: It is anticipated the Tender will be formally issued on Buying for Victoria from 6 January 2022
Key Contacts for the Department: Antonella Salas, Strategic Sourcing Specialist
Email address for enquiries in relation to this ATN notice: RFTWII@delwp.vic.gov.au