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Display Tender WWHS00038 

This page displays the details of a tender.

ICT - Information Technology Services
Issued By West Wimmera Health Service
Request for Tender
Contract Number
Information Technology Service Delivery


Other Contacts


About West Wimmera Health Service (Information about West Wimmera Health Service can be found at

West Wimmera Health Service was established in 1995 and has developed its reputation as a leader in the delivery of specialist rural health services through the provision of integrated acute, residential and primary care.

West Wimmera Health Service is a rural health service delivering a comprehensive range of programs and services to the community that are accessed through in-patient, residential, centre and home based services.

The services and programs are located and delivered at Nhill, Goroke, Jeparit, Kaniva, Minyip, Murtoa, Natimuk, Rainbow and Rupanyup as well as operating throughout the local Government area’s of Hindmarsh shire, Rural City of Horsham , West Wimmera and Yarriambiack Shires.

Executive Summary

West Wimmera Health Service (WWHS) is inviting companies to tender for the supply of management and support for its entire ICT infrastructure under a 5 (five) year managed service with WWHS having the right to extend the contract for a further 3 (three) year option.

This tender is being issued to Suppliers who may be able to manage the complete cycle of installations, support and management of the Health Service's ICT infrastructure to provide excellent support, development and management thereafter.

West Wimmera Health Service has successfully outsourced its ICT services for the past twenty two years. The health service owns its own onsite hardware infrastructure including servers and networking equipment.

Some of the hardware infrastructure is also supplied and maintained by Grampians Rural Health Alliance (GRHA) which WWHS is a member of, GRHA is a government mandated body. WWHS will, however, consider all commercial models which meet our requirement for a solution which

  • is easy to manage both commercially and operationally
  • delivers requirements quickly and efficiently
  • gives the health service flexibility with respect to future requirements and service options
  • is cost-effective both on day one and as the service grows.

In considering tenders WWHS will also appraise how effectively the Supplier would be able to

  • provide immediate support from the commencement date of the new ICT Services contract
  • provide high quality management and support services on an on-going basis
  • show previous case studies for the health sector, in particular managed services.

The health service will also evaluate Suppliers and their tender on

  • financial and best value
  • cultural fit with our business objectives and values
  • proactive service delivery and accreditations with leading industry vendors
  • quality and performance record and commitment.

West Wimmera Health Service is looking for an IT service partner that can not only support the Health Service’s IT network both currently and in the future, but that will also add value through proactive recommendations and enhancements that will support West Wimmera Health Service’s strategy and growth.

How to Submit EOI and RFT submissions:

  1. Download the attached Request for Tender documents
  2. Complete Part B
  3. Return Part B along with any supporting documentation by either of the following three submissions methods
  • Hard Copy submission to Tender box located at Nhill Hospital reception as per directions on PART A
  • Electronic submission through VIC Tenders; or
  • via WWHS Tenders email -

Specification Documents 

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  •    Part A - WWHS Request for Tender_Provision of ICT Services
    • Version 1 (29/10/2021)
    • Available by Download   (1 MB)
  •    Part B - WWHS Request for Tender_provision of ICT Services_Response Schedules
    • Version 1 (29/10/2021)
    • Available by Download   (93 KB)
  •    Part B - WWHS Request for Tender_provision of ICT Services_Response Schedules
    • Version 1 (29/10/2021)
    • Available by Download   (1 MB)
  •    Part C - WWHS_Services Agreement_Provision of ICT Services_template-Draft only
    • Version 1 (29/10/2021)
    • Available by Download   (537 KB)
  •    Appendix A - West Wimmera Health Services Current ICT Environment
    • Version 1 (29/10/2021)
    • Available by Download   (719 KB)


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