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Display Tender CFA-2021-0126 

This page displays the details of a tender.

Member Assistance Program
Issued By Country Fire Authority Victoria
Request for Tender
Contract Number
Diagnoses of persons encountering health services for counselling and medical advice  


Other Contacts


The Country Fire Authority (CFA) is seeking to identify suitably qualified and experienced Service Providers to provide best practice mental health services comprising confidential MAP, crisis support, brief post-trauma interventions, manager and leadership support and specialist counselling (e.g. EMDR) to CFA employees, volunteers, immediate family members and agency/contractors.


Internet lodgement


Website address 

Access restrictions (if any)

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Other requirements

Tender E-Lodgement:

  • Invitees must provide an electronic copy of Part D of this Invitation - The Offer, in the requisite Microsoft Office format.
  • Where an Invitee's policy is to provide PDF electronic documents only, PDF copies must be provided in addition to the requisite Microsoft format.
  • If providing manuals, these must be relevant, current and live.  These must be submitted in electronic format only, which may be Adobe PDF or Microsoft Word formats.  Diagrams may be provided in the requisite Microsoft Visio format.
  • Invitees must not provide links to websites.  Any relevant peripheral information should be provided in Part D of this Invitation – The Offer.

•    Please submit your tender response well before the tender closing time, allowing time to upload or re-upload if required. It is the invitee’s responsibility to ensure sufficient time is given to upload tender responses.  Commencing document upload two (2) hours prior to the closing time is highly recommended. 

•    Please check the receipt issued by Tenders VIC carefully to ensure all files have been uploaded. If you have not received a receipt from Tenders VIC, your submission has not been uploaded correctly and you must resubmit your tender response prior to the closing date and time.

•    If the tender lodgement has taken more than 15 minutes to process, we recommend restarting the upload session.

•    If you are inactive on the ‘Submit Electronic Response’ page for more than 30 minutes you will time out. If this happens,  refresh this page and log in to Tenders VIC again to submit the tender response.

What you should do if you experience issues loading your Tender onto Tenders VIC:

•    Only alphabetic characters a-z, A-Z, numberals 0-9 and full stops are acceptable file names. The file pathname should be no longer than 90 characters. The total file size of the tender response being uploaded should be no more than 100 MB in a single batch

•    Internet Explorer Version 10 users may need to enable Active Scripting on theirInternet Options setting to lodge tender responses. Refer to the Help file located under ‘Tips’ on the ‘Home’ page.  Otherwise try using an alternative web browser such as Google Chrome or Firefox.

•    If you continue to find any difficulty uploading your response then please contact the Tenders VIC Helpdesk on (03) 7005 9777 or send an email to Tenders VIC will then be able to log your upload issue (please leave a voicemail message if there is no answer).

•    If the Tenders VIC Helpdesk cannot rectify your upload issue, please contact the CFA Tender Administrator on 03 8822 8039 or send an email to, requesting acknowledgement of your upload issue (do not email tender submissions without Administrator approval).  Contact must be made before the closing date and time for your request to be considered.

As specified below in clause 3.1(b) of Part B.2 - Victorian Government Requirements, Invitees may only submit documentation that has been virus checked and is free from viruses.

Specification Documents 

You must be logged in to download documents.
  •    CFA-2021-0126 Invitation to Supply 2021
    • Version 1 (20/08/2021)
    • Available by Download   (401 KB)
  •    CFA-2021-0126 Specifications MAP Part A
    • Version 1 (20/08/2021)
    • Available by Download   (152 KB)
  •    Agreement for the provision of Member Assistance Program_2021
    • Version 1 (20/08/2021)
    • Available by Download   (331 KB)
  •    CFA-2021-0126 The Offer 2021
    • Version 1 (20/08/2021)
    • Available by Download   (136 KB)
  •    A1-Vic_CFA map_brigades_
    • Version 1 (24/08/2021)
    • Available by Download   (6 MB)
  •    A2. Mental Health Continuum Stepped Care Approach
    • Version 1 (24/08/2021)
    • Available by Download   (5 MB)


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