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Display Tender ITS2-00293 

This page displays the details of a tender.

Visitor Satisfaction Monitor
Issued By Parks Victoria
Request for Tender
Status:
Awarded
Number:
ITS2-00293
Contract Number
ITS2-00293
UNSPSC
Market research - (50%)
Market research on location surveys - (50%)

Enquiries 

Other Contacts

Description 

Parks Victoria are seeking a suitable Market research contractor for two rounds of the biennial survey for the Visitor Satisfaction Monitor (VSM) in the 2021/22 and 2023/24 financial years. The Visitor Satisfaction Monitor is conducted to monitor the overall level of visitor satisfaction with facilities and services across the park network. The Visitor Satisfaction Monitor is a longitudinal study, run every two years since 2000. The questionnaire is conducted in face-to-face interviews in park and covers overall satisfaction, service quality, visitor experience, visitor behaviour and demographics. Results are used to assist with park planning and reporting both at a regional and corporate level.

 

Documents attached to this Tender:

- Request for Tender Document.

- Project Brief; summary of project specifications and Tender requirements which are outlined in the Request for Tender document. Supporting Appendixes are included in the Project Brief.

- Example of past reports for the Visitor Satisfaction Monitor 2019/20 round.

- Example of Services Contract.

Specification Documents 

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  •    Non-construction Related Goods and Services RFT_FINAL
    • Version 1 (03/05/2021)
    • Available by Download   (674 KB)
  •    Project brief_VSM 2021_Final
    • Version 1 (03/05/2021)
    • Available by Download   (1 MB)
  •    EXAMPLE Services Contract - General Use
    • Version 1 (03/05/2021)
    • Available by Download   (694 KB)
  •    EXAMPLE Overall Parks - Dashboard
    • Version 1 (03/05/2021)
    • Available by Download   (986 KB)
  •    EXAMPLE OVERALL PARKS- Tables3
    • Version 1 (03/05/2021)
    • Available by Download   (2 MB)
  •    EXAMPLE Overall Regional - DashboardFINAL
    • Version 1 (03/05/2021)
    • Available by Download   (936 KB)
  •    EXAMPLE Port Campbell NP - Dashboard
    • Version 1 (03/05/2021)
    • Available by Download   (979 KB)
  •    EXAMPLE EXECUTIVE SUMMARY - PORT CAMPBELL NP
    • Version 1 (03/05/2021)
    • Available by Download   (225 KB)
  •    EXAMPLE Mornington Pier - Dashboard
    • Version 1 (03/05/2021)
    • Available by Download   (799 KB)
  •    VSM briefing session-20210511_100600-Meeting Recording
    • Version 1 (11/05/2021)
    • Available by Download   (224 MB)
  •    Q&A document
    • Version 1 (11/05/2021)
    • Available by Download   (34 KB)
  •    Tech Appendix 2842 V1 with appendices (1)
    • Version 1 (11/05/2021)
    • Available by Download   (1 MB)
  •    Part D – Supplier’s Offer
    • Version 1 (18/05/2021)
    • Available by Download   (441 KB)

Results 

This Tender was awarded. Click here to view the Contract.