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Display Tender ITS2-00293 

This page displays the details of a tender.

Visitor Satisfaction Monitor
Issued By Parks Victoria
Request for Tender
Status:
Open
Number:
ITS2-00293
Contract Number
ITS2-00293
UNSPSC
Market research - (50%)
Market research on location surveys - (50%)

Enquiries 

Other Contacts

Description 

Parks Victoria are seeking a suitable Market research contractor for two rounds of the biennial survey for the Visitor Satisfaction Monitor (VSM) in the 2021/22 and 2023/24 financial years. The Visitor Satisfaction Monitor is conducted to monitor the overall level of visitor satisfaction with facilities and services across the park network. The Visitor Satisfaction Monitor is a longitudinal study, run every two years since 2000. The questionnaire is conducted in face-to-face interviews in park and covers overall satisfaction, service quality, visitor experience, visitor behaviour and demographics. Results are used to assist with park planning and reporting both at a regional and corporate level.

 

Documents attached to this Tender:

- Request for Tender Document.

- Project Brief; summary of project specifications and Tender requirements which are outlined in the Request for Tender document. Supporting Appendixes are included in the Project Brief.

- Example of past reports for the Visitor Satisfaction Monitor 2019/20 round.

- Example of Services Contract.

Specification Documents 

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  • Non-construction Related Goods and Services RFT_FINAL   
    • Version 1 (03/05/2021)
    • Available by Download   (674 KB)
  • Project brief_VSM 2021_Final   
    • Version 1 (03/05/2021)
    • Available by Download   (1 MB)
  • EXAMPLE Services Contract - General Use   
    • Version 1 (03/05/2021)
    • Available by Download   (694 KB)
  • EXAMPLE Overall Parks - Dashboard   
    • Version 1 (03/05/2021)
    • Available by Download   (986 KB)
  • EXAMPLE OVERALL PARKS- Tables3   
    • Version 1 (03/05/2021)
    • Available by Download   (2 MB)
  • EXAMPLE Overall Regional - DashboardFINAL   
    • Version 1 (03/05/2021)
    • Available by Download   (936 KB)
  • EXAMPLE Port Campbell NP - Dashboard   
    • Version 1 (03/05/2021)
    • Available by Download   (979 KB)
  • EXAMPLE EXECUTIVE SUMMARY - PORT CAMPBELL NP   
    • Version 1 (03/05/2021)
    • Available by Download   (225 KB)
  • EXAMPLE Mornington Pier - Dashboard   
    • Version 1 (03/05/2021)
    • Available by Download   (799 KB)

Responses 

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Tender closes at 25 May 2021 12:00 AM
Click here to submit an electronic response

Briefings 

Information Briefing
A briefing session will be held on 11 May 2021 10:00 AM.
Notes: To be conducted online - Microsoft Teams.Requirement to pre-register attendance prior to the briefing.Questions submitted prior to the session should be emailed to Michelle Rose, michelle.rose@parks.vic.gov.au
Registration closes on 10 May 2021 05:00 PM