- James Brennan
- Phone: +61 (03) 0438821192
The Department of Health and Human Services is intending to release a Request for Tender in January 2021 for the provision of an After-Hours Phone Service to receive and action maintenance and emergency calls received from tenants of public housing properties throughout Victoria. The contract will include receiving calls from tenants, entering relevant information associated with the maintenance request into the department’s electronic system for ordering maintenance work, and referring any urgent maintenance requests to maintenance contractors engaged by the department for action. The After-Hours service will be required to operate during the hours of 7.00pm and 7.00am on weekdays, between 7.00pm Friday and 7.00am Monday, and on public holidays. This will be an open public tender and tender participants will need to complete a Local Industry Development Plan (LIDP) as part of Local Jobs First requirements.