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Buying For Victoria

Display Tender P16592 

This page displays the details of a tender. All tender questions should be directed to the nominated contact person listed for the tender.

Housing Contact Centre Solution
Issued By Department of Health & Human Services (DHHS)
Request for Information
Status:
Open
Number:
P16592
Contract Number
P16592
UNSPSC:
Information Technology Broadcasting and Telecommunications

Enquiries 

Other Contacts

Description 

The department is seeking responses to this RFI to enable us to:

  • Better understand the contact centre solution market;
  • Explore available solutions and features;
  • Identify experienced implementation providers;
  • Determine and validate cost estimates; and
  • Build a business case and seek funding for the implementation of a replacement contact centre solution.

 

Specification Documents 

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  • FINAL P16592 - Housing Contact Centre Solution Requirements   
    • Version 1 (17/12/2019)
    • Available by Download
  • PJMS 16592 - Responses to bidder questions - v5   
    • Version 1 (14/01/2020)
    • Available by Download
  • PJMS 16592 - Responses to bidder questions v6   
    • Version 1 (17/01/2020)
    • Available by Download
  • PJMS 16592 - Responses to bidder questions v7   
    • Version 1 (21/01/2020)
    • Available by Download
  • FINAL P16592 - Invitation for Request for Information (RFI)   
    • Version 1 (17/12/2019)
    • Available by Download
  • PJMS 16592 - Responses to bidder questions - v1   
    • Version 1 (19/12/2019)
    • Available by Download
  • PJMS 16592 - Responses to bidder questions - v1 and v2   
    • Version 1 (20/12/2019)
    • Available by Download
  • PJMS 16592 - Responses to bidder questions - v1, v2 and v3   
    • Version 1 (02/01/2020)
    • Available by Download
  • PJMS 16592 - Responses to bidder questions - v4   
    • Version 1 (06/01/2020)
    • Available by Download

Responses 

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Tender closes at 7 February 2020 02:00 PM
Click here to submit an electronic response