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Buying For Victoria

Display Tender P16592 

This page displays the details of a tender. All tender questions should be directed to the nominated contact person listed for the tender.

Housing Contact Centre Solution
Issued By Department of Health & Human Services (DHHS)
Request for Information
Status:
Closed
Number:
P16592
Contract Number
P16592
UNSPSC
Information Technology Broadcasting and Telecommunications

Enquiries 

Other Contacts

Description 

The department is seeking responses to this RFI to enable us to:

  • Better understand the contact centre solution market;
  • Explore available solutions and features;
  • Identify experienced implementation providers;
  • Determine and validate cost estimates; and
  • Build a business case and seek funding for the implementation of a replacement contact centre solution.

 

Specification Documents 

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  • PJMS 16592 - Responses to bidder questions - v5   
    • Version 1 (14/01/2020)
    • Available by Download
  • PJMS 16592 - Responses to bidder questions v6   
    • Version 1 (17/01/2020)
    • Available by Download
  • PJMS 16592 - Responses to bidder questions v7   
    • Version 1 (21/01/2020)
    • Available by Download
  • PJMS 16592 - Responses to bidder questions v8   
    • Version 1 (22/01/2020)
    • Available by Download
  • PJMS 16592 - Responses to bidder questions v9   
    • Version 1 (29/01/2020)
    • Available by Download
  • PJMS 16592 - Responses to bidder questions v10   
    • Version 1 (05/02/2020)
    • Available by Download
  • P16592 RFI Addendum 1 - Feb 2020   
    • Version 1 (05/02/2020)
    • Available by Download
  • PJMS 16592 - Responses to bidder questions v11   
    • Version 1 (11/02/2020)
    • Available by Download
  • FINAL P16592 - Housing Contact Centre Solution Requirements   
    • Version 1 (17/12/2019)
    • Available by Download
  • FINAL P16592 - Invitation for Request for Information (RFI)   
    • Version 1 (17/12/2019)
    • Available by Download
  • PJMS 16592 - Responses to bidder questions - v1   
    • Version 1 (19/12/2019)
    • Available by Download
  • PJMS 16592 - Responses to bidder questions - v1 and v2   
    • Version 1 (20/12/2019)
    • Available by Download
  • PJMS 16592 - Responses to bidder questions - v1, v2 and v3   
    • Version 1 (02/01/2020)
    • Available by Download
  • PJMS 16592 - Responses to bidder questions - v4   
    • Version 1 (06/01/2020)
    • Available by Download