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Display Tender RFT 2034 

This page displays the details of a tender.

Cisco Devices Maintenance and Support
Issued By Ambulance Victoria
Request for Tender
Status:
Awarded
Number:
RFT 2034
UNSPSC
Information Technology Service Delivery

Enquiries 

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Description 

AV wish to engage with a suitable contractor with the relevant experience and qualifications for the provision of Cisco Devices Maintenance and Support.

All tenderers must comply with the following mandatory criteria:

  • the Tenderer must be a certified Cisco Gold Partner; and
  • services must be provided state wide.

The objectives of this service will be:

  1. Simplify the procurement of Cisco hardware / software maintenance.
  2. Provide predictable costs for maintenance for the length of the contract. 
  3. Co-terming of support and maintenance agreements on all Cisco products.
  4. Provide appropriate support levels for equipment to suit AV’s internal classification of sites.
  5. Manage the lifecycle of equipment.
  6. Provide reporting on end of life (EOL) status of equipment.
  7. Provide options for a rate card of engineering resources to provide onsite repairs and replacements at a fixed price.
  8. Provide options for regular patching of OS to required levels.
  9. Provide options for a Managed Service to provide proactive monitoring and replacement of faulty hardware where required.

Specification Documents 

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  • Part B Specification - RFT 2034 Cisco Devices Maintenance and Support   
    • Version 1 (14/11/2019)
    • Available by Download   (456 KB)
  • Part B Attachment 1 -RFT 2034 AV Locations with SLA   
    • Version 1 (14/11/2019)
    • Available by Download   (37 KB)
  • Part B Attachment 3 -RFT 2034 Vendor ICT Security Requirements   
    • Version 1 (14/11/2019)
    • Available by Download   (166 KB)
  • Part C Agreement - RFT 2034 Cisco Devices Management and Support   
    • Version 1 (14/11/2019)
    • Available by Download   (26 KB)
  • Part D Response Schedule -RFT 2034 Cisco Devices Maintenance and Support   
    • Version 1 (14/11/2019)
    • Available by Download   (241 KB)
  • Part D Response Attachment 1 RFT 2034 Cisco Devices Compliance to Spec   
    • Version 1 (14/11/2019)
    • Available by Download   (104 KB)
  • Part D Attachment 1 Departures~onditions of Contract RFT 2034   
    • Version 1 (14/11/2019)
    • Available by Download   (11 KB)
  • Part D Attachment 2 Departure Performance Measures RFT 2034   
    • Version 1 (14/11/2019)
    • Available by Download   (11 KB)
  • Part D Attachment 3A Pricing S~intenance and Support RFT 2034   
    • Version 1 (14/11/2019)
    • Available by Download   (35 KB)
  • Part D Attachment 4 SAMPLE Loc~stry Development Plan RFT 2034   
    • Version 1 (14/11/2019)
    • Available by Download   (502 KB)
  • Part A Conditions of Tendering - Cisco Devices Maintenance and Support   
    • Version 1 (18/11/2019)
    • Available by Download   (196 KB)
  • Addenda 1 Cisco Devices Maintenance and Support RFT 2034   
    • Version 1 (21/11/2019)
    • Available by Download   (122 KB)
  • Part D Attachment 5 eServices-Register-Contract-V31-PDF_0   
    • Version 1 (21/11/2019)
    • Available by Download   (626 KB)
  • Ambulance Victoria Contractor Security Self Assessment   
    • Version 1 (27/11/2019)
    • Available by Download   (65 KB)
  • Revised Part B Attachment 2 Current List of CISCO Devices v3   
    • Version 1 (27/11/2019)
    • Available by Download   (61 KB)
  • Revised Part D Attachment 3B Pricing Schedule V3 xlsx   
    • Version 1 (27/11/2019)
    • Available by Download   (66 KB)
  • Addenda 2 Cisco Devices Maintenance and Support RFT 2034   
    • Version 1 (27/11/2019)
    • Available by Download   (302 KB)

Results 

This Tender was awarded. Click here to view the Contract.