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Online Forum for CW 37894 
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RFx Number Status & Type Details Date
CW 37894
Request for Tender
Issued by Department of Education & Training
UNSPSC: 86000000 - Education and Training Services
Fri, 13 March 2020 5:30 PM
Mon, 20 April 2020 4:00 PM
13/03/2020 17:30


Supplier Post #1 - Help desk This post is publicly visible


In the Invitation to Supply we note the following requirement:

Help Desk

The Supplier must provide telephone and email support to users to:

  1. Answer any user questions
  2. Provide technical assistance
  3. Log any defects/ incidents
  4. Provide advice on the Supplier’s progress on correction of defects/ incidents

There must be after hours support for incidents with severity level 1 or 2.

Can we please confirm these users are not direct end users such as students and businesses, but are the TAFE's representatives and the Department? ie. We would provide 3rd line support only.