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Contract - PA-000128

Contract Details


Public Body
The Greater Metropolitan Cemeteries Trust
Contract Number
PA-000128 - Strategic Facilitator
Purchases of Goods/Services

Champion the customer experience across GMCT

Building on the Customer Experience and Insights Framework, facilitate socialisation and operationalisation of insights from the Moments that Matter project and the Customer Proximity Strategy.


Clarify GMCT’s value chain, and effectively communicate and engage on its value proposition/s

Partnering across the organisation to establish and implement a service design approach that can facilitate:

    • a shared understanding of our value chain (B2B & B2C) and current value proposition across GMCT
    • rapid uplift service offers and improvements customer experience
    • development of new value propositions using a service design approach.

Facilitate collaborative, values-driven relationships with business partners

Working with business partners such as Funeral Directors and Stone Masons to develop shared understandings of changes within the market and to facilitate changes to GMCT products and services.

Strategic planning consultation services
Total Value of the Contract
$128,088.00  (Fixed)
Starting Date
7 Sept 2022
Expiry Date
1 Sept 2023
Contact Person
James Kapetanios
[email protected]
Mobile: +61 (04) 75 600 033

Unregistered Suppliers

1 The Good Cartel Consulting
33628372151 (ABN)
PO Box 3026, Ripponlea, Victoria, Australia, 3185